This company was the worst rental car company I have dealt with. Even companies I have had dealings with in the US and developing parts of the world have been more prompt, courteous, respectful and professional. I too was rented a severely damaged vehicle, after being forced to wait around an extra hour and a half after I was told it would be dropped off. It contained various pet hair, reeked of cigarette smoke. I was told it was all I had so take it or leave it. Then I was fined for smoking!
service was great, facilities were clean, prices and wait times were better then others I tried in the past. these ppl actually had cars when I came to pick one up at the price initially given unlike other places i been to...........
I recommend them to everyone!