THIS COMPANY IS A JOKE.
Phoned Family Discount Carpet Cleaning and scheduled service for the following week. Woman who identified herself as daughter of the owner, said they would give reminder call on evening prior. We moved all furniture out of our rooms, in preparation for the carpet cleaning. No reminder call from Family Discount. This company was a NO SHOW. We phoned and left two messages that day on voicemail. No return call. For next two weeks, we called 12 more times, always got voicemail, did not leave further messages. Called again and left 3rd message, gave a different phone number this time. Woman named Tonya called back 20 minutes later, and we identified ourselves as the same customer as the previous appointment. Tonya quickly apologized, said her "guys got lost somewhere down by the lake" - and could not explain reasons for not calling while the crew was missing in action, OR not calling since, OR not returning messages. Re-booked appointment for a later date. Tonya said she would give reminder call on evening prior. Again we moved all furniture out of rooms. No reminder call. AGAIN no show. We left voicemail that day. No return call. We cannot believe the complete disregard this company has for clients. I cannot understand why they would make not one, but two appointments and not honour either one of them. I accept that things happen, other appointments run late, trucks break down, etc., however it is incredible that they don't make calls, or return calls, for appointments they missed. It is an extreme inconvenience they have caused their client, who has moved all their furniture in advance of carpet cleaning. Apparently, they have time to return messages left by people they perceive as new clients, who will surely be just as disappointed in this HORRIBLE SERVICE that we were VICTIMS of. Twice. Do not use this company, no matter how good of a deal you think you're getting!