For over 60 years, Macdonald's has been the favourite furniture and appliance store for families in the area. Still owned and operated by the Macdonald family, Macdonald's BrandSource is really three stores in one.
The largest department, by area, is fine furniture, featuring a full La-Z-Boy Comfort Studio. We feature many popular furniture brands, with one our showrooms dedicated exclusively to Leather Furniture.
Our massive appliance store features many high-end appliances like Wolf and Sub-Zero as well as super popular brands like Frigidaire and Whirlpool. And for the outdoor chef, we always have a portion of our store dedicated to barbecues, including Napoleon gas grills and the world-famous Big Green Egg.
Visit the new Macdonald's Sleep Experience showroom for a wide variety of mattress options. Our association with BrandSource allows us to compete on price with the biggest chains in Canada, while continuing to provide personal small-town service.more...See more text
We purchased all our kitchen appliances from Macdonalds and are delighted with the excellent service we have received. We were given very good advice and at no time did we feel pressured into any specific models. Our requirements were carefully listened to and our expectations have been fully met. The prices were good and we would highly recommend Macdonalds.
Our family has been dealing with McDonald's furniture for over 30 years. After 4 weeks of dealing with their outsourced service agency, 50 hours of handwashing dishes & almost every part on the dishwasher replaced, our $1K dishwasher is still not working and McDonalds has stopped responding to my emails asking for help getting this unit replaced. All this after having purchased a special warranty so these types of situations could be avoided. This company has lost the plot on customer service.
Macdonald’s is one of the only furniture & appliance stores with an in-house service professional. We take customer satisfaction very seriously and took a personal interest in managing Mr. Schneider’s service claim from initial report to final conclusion, with the dishwasher operating normally. At the time the difficulty began the dishwasher was, in fact, out of warranty. However, the extended warranty applied and it thus became the extended warranty company’s responsibility to solve, although we did follow the progress at every step. Unfortunately, once the problem was diagnosed it took longer than normal to get replacement parts sent to the service technician contracted by the extended warranty company. The customer did ask for a replacement dishwasher, instead of a repair, during this period. However, the terms of the extended warranty do not include replacement of appliances that are scheduled to be fixed. We understand the frustration this customer was feeling, but the policy does state that appliances will be repaired, not replaced.
Although we wish it had taken less time to resolve, I’m pleased to say the issue has now been settled to the customer’s satisfaction, as noted in Claim Note: 32. While Macdonald’s was not in any way responsible for the parts delivery to the service technician, we agree that the waiting time was longer than usual. The reality of modern appliances are that they are much more complex than in the past. Half mechanical and half computer, late model appliances require a high degree of skill to service. Often that means ordering parts from distant locations and coordinating with manufacturers to ensure correct installation. No service technician can possibly have a complete inventory of parts with him at all times. We apologize for the inconvenience this caused our customer and look forward to serving this family again in the future.
