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I've been a faithful patron of this Toby's for about 25 years! I live out of town now, but sometimes we'll make the trip in, just to go there again! Many moons ago I was addicted to their burger, they were great! Bacon Cheese and Texarcana Sauce (Salsa)! But I have to say, I get to go less now, so I have to have their nachos every time. Chili, Cheese Sauce, Cheddar, and their homemade Texarcana Sauce (Salsa), Jalapenos and Sour Cream.. can't eat them all by hand, as they get mushy becuz of all the stuff layered in them, but my GOD they are GOOD! Husb usually gets their burger, but this time he got their Clubhouse.. I haven't seen a Club like that in YEARS! How many places serve their clubs with 'real' chicken any more??? And piled huge, cut in triangles, just like they're supposed to be! It was so big he couldn't finish it! They have crappy hours, but unfortunately a sign of the times, as most of their biz is not at night. We got there just before closing, and they still accommodated us with a smile. We didn't mean to be PITA customers, but we kept the server hopping, and special requests (extra salsa, hold the sour cream, hey can you get me some gravy, you know, annoying customers we were!), and she was quick and friendly. I even spilled salsa on my WHITE shirt and she RAN to get me some club soda to soak it up. We were cafe owners ourselves until recently, and we know we probably ordered the 2 menu items which are the fussiest things to make, plus one of us had fries, and one had rings, if it were us serving us that evening, we'd be annoyed with us! haha! But our food came quickly, and no rolling eyes or frowns. Oh, and btw, the staff were doing their evening cleanup while we were there, and I can vouch for the place being clean! Much cleaner than it was years ago! Parking is of course a problem in any downtown, but if you go after 6pm to the underground parking, get your ticket, and ask Toby's to stamp it, the parking only costs a buck! I love this place! And I'm so happy they still have the same great stuff they used to make, and haven't compromised their quality, ingredients, or portions!
I feel that the waitresses lack the ability to work in an environment that involves customer service skills. I don't know the waitresses name (Bonde) but, she wouldn't let us sit where we were going to, it was busy. The next thing I saw her do, was to blow her nose, didn't wash hands then started to put out utensils. How sanitary is that? Does the word bacteria not fit into her vocabulary. I will never go there again. I shall try another place
Have been coming to Toby's for lunch for years. This place has the best service for a 1-hour lunch. Nick and Karen are just wonderful. Service is fantasic! Never had a bad lunch there.
love all the food there have never had a bad meal, all is good! All the staff have always been very friendly and cooperative, have never had any problems.... Cheers
The Restaurant is dirty. Our server Karen needs a few lessons on customer service. She is the most rude waitress I have ever seen.
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