Horrible experience dealing with the buy back from Volkswagon. Simply put, they are holding my payment because my name on the claim does not EXACTLY match tbe name on my drivers licence (to be clear I am talking about a MIDDLE name that appears o my drivers licence that I did not I clusd in my application ... so I now have to cancel my claim and resubmit the 30 page document in order for them to pay me) ... petty ... and NO ONE wanted us that this could be a problem. Shameful.