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very difficult to get a straight answer from anyone , but very willing to take your money for a service appointment. The actual service person was great but I have not heard from anyone since , appliances not repaired no calls no parts ordered website difficult to navigate
Technician curious, on time and professional. Totally satisfied with the repairs to our sofa cushions. Thanks John!
Bowmanville, Ontario. Washing machine stopped working with a full load of clothes inside on December 20, 2013. On December 20, 2013 I placed a call to Brick Service partner Transglobal Service and they provided me with a Work order number and the customer service rep stated they would have a tech on site Dec. 23, 2013. Tech arrived on site January 9, 2014. January 9, 2014: The washing machine technician requested circuit board and front door parts from Transglobal Service and the parts should be on-site within 7 days. January 16, 2014 - called Transglobal Service requesting status of my washing machine parts. I was told by the Customer Service Rep (CSR) that the parts cost too much money and had to be approved by senior management. I told the CSR I was promised the parts to be delivered by January 16th and why was I not notified of the delay. January 20, 2014- called Transglobal service again, since they had not called me back. Informed the parts should arrive by January 29, 2014. January 22, 2014 - parts are in. January 25, 2014 - Tech arrived to my home . Tech discovered that Transglobal service has sent him the wrong circuit board and he requested the proper circuit board from Transglobal service. I also called Transglobal service spoke with CSR to inform them that they had sent the wrong circuit board. I told CSR again that the washing machine is utilized by a lady with three daughters and that they desperately need a washing machine. January 28, 2014- called Transglobal service asking when the parts will arrive, they did not have an update on when parts will be available. January 30, 2014- spoke with CSR and he informed parts will arrive on February 7, 2014. February 7, 2014- spoke with CSR told me parts will be in by the end of today. February 8 , 2014 - called Transglobal CSR stated they are not sure when the parts will be in.
They have been dealing with my fridge under warranty for over 3 months. It takes too long, and nothing have been fixed, yet. Technicians came to my unit 3 times. They could not fix it. The last technician said their supervisor will get in touch with me to come check my fridge, and I waited for their call for 2 weeks. They did not call me anyway. They always said they will call me, but they have never called me to reschedule and solve the problems. I am the one who called and waited for talking to their customer service on the phone. So irresponsible and poor service.
(Montreal-Hull-Ottawa) Went out of their way to squeeze me in even though they were booked solid for a week. Excellent communication with main office. Tech showed up at 7:15 a.m., took care of everything. Washer fixed within 24 hours. Thank you!!
TransGlobal Service do not take care of their customer. Our 2 year old Refrigerators stop working. 11 days after dealing with transGlobal Service..... Nothing Happend !!!! Result we Lost 750 $ of groceries... Mess up the Halloween Party !!! And they only refund 200 $ Avoid this company at all cost !!!!
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