40 YEARS OF QUALITY CONTROL EXCELLENCE
Since 1984, Pro QC provides tailored inspections, audits, and supplier management solutions with a human touch in over 88 countries
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Quality Solutions
Select Your Current Sourcing Phase
At Pro QC we provide quality solutions to match each client’s unique requirements. Click on the relevant sourcing phase below to explore our recommended solutions and phase-specific risks and challenges.
1. New Product Development
2. Supplier Selection
3. Supplier Qualification
4. Pre-Production Validation
5. Production Planning
6. Incoming Quality Control
7. Production and Assembly
8. Outgoing QC & Shipping
Development & Planning
Production & Delivery
1. New Product Development
New product development lays the foundation for strategic sourcing. Prototyping is crucial to validate that the supplier understands the client’s requirements.
Pro QC inspections validate the new parts while our supplier development services align quality expectations with suppliers and strengthen their ability to meet quality requirements and reduce time to market.
Pro QC’s Quality Solutions:
First Article Inspection (FAI)
Supplier Development Services
Resident Supplier Quality Resourcing
Supplier Risks & Challenges:
Poor communication of technical details between buyers and factories
Misalignment of product specifications and critical design requirements among buyers, suppliers, and factory production teams
Inadequate consideration of advanced product quality planning
Challenges when transitioning from prototype suppliers to mass-manufacturing suppliers
Misalignment on design and engineering revisions
2. Supplier Selection
Once the component specifications are defined, the procurement department identifies a list of suitable suppliers that can potentially meet their capability, cost, capacity, and quality requirements.
Pro QC offers a range of supplier due diligence and supplier evaluation support. Our experts visit suppliers to assess their capabilities, mitigate the risk of scams, overpromises, and miscommunication, and validate their credentials, trustworthiness, and financial stability.
Pro QC’s Quality Solutions:
Supplier Quality Audits
QHSE Audits
ESG Audits
Onsite Supplier Verification
Financial Credit Check
Supplier Risks & Challenges:
Lack of experience and due diligence in new supplier region
Communication challenges
Concern about supplier scams
Low confidence supplier’s trustworthiness
Concerns over supplier’s financial viability
3. Supplier Qualification
A world-class organization usually has a comprehensive supplier qualification program to identify and mitigate the risks associated with quality, safety, on-time delivery, cost, and compliance.
Pro QC establishes a global audit program to systematically onboard new suppliers, categorize their risk levels, and establish a reaction plan based on the supplier’s performance on quality systems, environmental management, and social and ethical compliance.
Pro QC’s Quality Solutions:
Global Supplier Audit Programs
Supplier Quality Audit for Potential Suppliers
Quality Management System Audit
Social & Ethical Audits
Supply Chain Security Audit
Environmental Audit
Supplier Risks & Challenges:
Suppliers are not as capable as they initially claimed
Supplier lacks effective and systematic quality assurance practice
Supplier is ISO 9001 certified, but the underlying principles are not implemented in practice
Mass production quality does not match prototype quality
Buyers want to sell to big retailers, but their suppliers do not yet comply with the retailer’s supplier code of conduct
Supplier violation on labor law, ethical and environmental compliances
Goods held in customs due to supply chain security malpractice
4. Pre-Production Validation
Before commencing volume production, it is crucial to validate that the equipment, staffing, production methods, capacity, and quality control plan are in place for each product line.
Pro QC offers on-site quality support to prevent and reduce the potential cost of poor quality (COPQ) and risk, ensuring a smooth transition from product development to mass production.
Pro QC’s Quality Solutions:
Engineering Build (EB) and Quality Build (QB) Audit
First Article Inspection (FAI)
APQP/PPAP Audit
Manufacturing Process Audit or VDA 6.3 Process Audit
Resident Supplier Quality Resourcing
Supplier Risks & Challenges:
Factory not ready for mass production
Shipment delays due to critical failure, poor quality, and resource constraints
An exponential increase in defective products
Product recall
High Cost of Poor Quality
An exponential increase in the cost of change after mass production commences
5. Production Planning
Production planning ensures that the supplier has sufficient raw materials, components, and staff and that other outsourced processes meet the specified schedule.
Pro QC offers assistance in timely supplier communication, onsite visits, and daily or weekly monitoring reports. This minimizes the risks of delays from ineffective procurement planning, staff shortages, or sub-supplier mismanagement.
Pro QC’s Quality Solutions:
Order Expediting
Resident Supplier Quality Resourcing
Supplier Risks & Challenges:
Production delay due to poor material procurement planning
Production delay due to inadequate production staffing
Poor sub-supplier management
6. Incoming Quality Control
Incoming inspection reflects a factory's commitment to quality control from the outset. Understanding how a factory manages its incoming material and its supply chain is a very good indication of its commitment to quality.
Pro QC quality solutions address issues such as defect acceptance, material substitutions, and component decay due to poor practices or storage conditions.
Pro QC’s Quality Solutions:
Incoming Inspection
In-Process Inspection
Manufacturing Process Audit or VDA 6.3 Process Audit
Supplier Risks & Challenges:
The factory does not manage the quality of its supply chain or is poor at supplier management
Suppliers turn a blind eye to defective components during incoming and still use them for production and assembly
Using sub-standard material or components (e.g., lower-quality fabric than required)
Substituting lower-cost alternatives for product components (e.g., cheaper electronic components in a mobile phone)
“Quality fade” where suppliers make small, gradual substitutions in materials and components over time
Bulk material ordered by the supplier degrades over time due to poor storage conditions
7. Production & Assembly
Many things can go wrong during mass production due to machine failure, lack of process control, and operator mistakes. While it is normal for defects to occur, these defects must be detected and contained.
Pro QC offers a range of support to verify control plan adherence, early defect detection, quality improvement, and issue resolution through monitoring, investigations, and CAPA validation.
Pro QC’s Quality Solutions:
First Article Inspection (FAI)
In-Process Inspection
Manufacturing Process Improvement
Quality/Root Cause Investigation (8D)
CAPA Verification
Order Expediting
End-Of-Line Testing & inspection
Resident Supplier Quality Resourcing
Supplier Risks & Challenges:
Operators are not producing according to the production control plan
Supplier is under pressure to ship goods, turning a blind eye to defective components
Lack of quality staff to enforce quality control
Poor control of re-worked material/product
Mistakes made by temporary, untrained staff/operators
Communication breakdown when the supplier is under pressure
8. Outgoing QC & Shipping
The smallest aesthetic defect on the packaging or missing components can lead to customer returns, while a misplaced label may result in compliance issues. Outgoing Quality Control is the last line of defense before products are properly loaded into containers for shipment.
Pro QC offers pre-shipment inspections and end-of-line testing to ensure your products meet your quality requirements and reduce the chance of returns or re-work.
Pro QC’s Quality Solutions:
Manufacturing Process Audit
Poka-Yoke Implementation
Pre-Shipment Inspection
End-Of-Line Testing & inspection
Container Loading Supervision
C-TPAT Audit
Supplier Risks & Challenges:
Products are poorly packaged
Human mistakes and missing components lead to customer returns
Wrong labeling leads to compliance issues and significant re-work
Rough handling of goods during container loading by the factory or outsourced warehouse, leading to damaged product
Poor container loading leads to product damage during transit
Pro QC International
Global Partner in Quality
Pro QC International goes beyond the traditional roles of quality control. For over four decades, we have been providing comprehensive quality solutions and consulting services tailored to our client’s needs.
About usOur Services
Quality Solutions
We deploy the most qualified quality engineers and auditors to deliver efficient, reliable, and customized quality assurance solutions. Our diverse portfolio of solutions protects companies' interests and improves quality performance.
Product Quality
Pro QC’s quality control services assure that product quality meets or exceeds expectations. We provide on-site services that include first-article inspections, in-process or final pre-shipment checks. In addition, we offer container loading supervision and sample collection
Explore solutionsFactory & Supplier Audits
Pro QC’s quality assurance focus ensures that the appropriate audit is chosen to meet each client’s requirements. We provide the tools required to ensure that suppliers deliver quality products, operate efficiently, and comply with all necessary standards and industry-specific compliance requirements.
Explore solutionsQuality Management System Audits
The Quality Management System (QMS) is a foundational framework that guides organizations to achieve operational and quality excellence through documenting company policies, processes, procedures, and roles and responsibilities.
Explore solutionsSupplier Management
Pro QC has the right tools and people to help identify, develop, and manage factory and supplier performance. We help our clients and their factories analyze their substandard KPIs and establish a recovery plan to improve performance, with the ultimate goal of continuous improvement.
Explore solutionsRecruitment & Resourcing
Pro QC understands it can be difficult to identify professional contract quality and direct-hire resources. We offer quality contractor recruitment and resource management solutions that provide staffing support wherever required and within the provided budget.
Explore solutionsReady to Improve Quality Performance?
Industries
Quality Assurance & Quality Control Services by Industry
Pro QC has more than 40 years of experience in quality control and quality assurance across virtually every industry. We provide specialized engineers and auditors in each highlighted industry.
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