The worst property management company I have ever had the misfortune to work with. Do yourself a favour and stay far away from any Capreit building. The rental staff are beyond useless if you want anything done other than having your rent increased. These guys were terrible from day 1 and if I had another option I would have taken it. Good luck getting any help outside of Monday to Friday and if you do manage to get help it will be the cheapest possible option and will take months.
Are you the owner of this business?