Campbell River Honda is your authorized Campbell River Honda Automobile dealership. We carry a growing lineup of cars, suv's and trucks in both new & preowned types.
We also have a full service and parts department.
I am new to the area and was looking for a mechanic or service centre who is skilled and really understand customer service. Campbell River Honda is definitely not the place to find that! This was one of my worst auto repair experiences ever!!
I brought my Honda CRV in to get an oil change and to address rear brakes that were creaking when I pumped the pedal while stopped. The oil was changed but the brakes were not fixed. I was told the mechanic took it for a test drive and he could find nothing wrong. Well, I guess the 2 different service staff that I explained the problem to, weren't paying attention. It also surprised me that the mechanic didn't notice the problem. So I left the car with them to now address the problem and when I came back 2 hours later, the problem was still there. I was charged for the labour cost of a job that wasn't done. So I came back two weeks later and was told they would have another look. Again this was a complete waste of time. The new service manager, Seth, assured me he would charge very little to bleed the brakes and deal with the creak. This turned out to be a lie. When the car was done, the brakes still creaked and I was charged AGAIN for labour after being told I would not be charged. I really question the ethics of this kind of practice. What kind of business charges you (TWICE) for not delivering what they promise? One that is obviously more concerned with gouging their customers than gaining the trust and respect and building relationship. I won't be back and certainly won't be sending anyone there.
Sanjaya, I was sad to hear of your dissatisfaction with our service department. I totally understand how frustrating repeat minor repair attempts can get, especially when trusting a new dealership in a a new community.
We are positive this is an opportunity for us to improve.
Since Seth and his team are usually spot on with both customer service and diagnostics, we believe brushing up on our communication skills with our guests and within our team will enhance our service department.
Thank you for bringing it to our attention.
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